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Hosting services

Choosing the correct hosting service with the right level of services requires careful planning. Broadly there are three types of hosting:
Virtual hosting - this is renting space on an offsite web server that is shared by other users. You manage the day-to-day content of your site.
Dedicated hosting - this takes your complete web function, including the provision of hardware, connectivity, firewalls, reporting services and other management services. You manage the day-to-day content of your site.
Co-location hosting - this service offers a secure physical location for web servers and equipment owned by you. The hosting service will also offer the connectivity. You manage the day-to-day content of your site and it needs to be clear who is responsible for your firewall and infrastructure management. Connection guarantees
The level of connectivity (availability) assurance should be agreed with the Internet Service Provider (ISP)/hosting service, as should compensation arrangements if they are not met. It is for the business to decide whether 100 per cent connectivity needs to be guaranteed. If it does, it should be borne in mind that 100 per cent connection can only be guaranteed when connectivity is provided by more than one telecommunications operator. Where web servers are guaranteed 100 per cent uptime, purchasers must be aware that this is only likely when the website is hosted on two servers in different locations. Contracts should specify levels of availability and compensation arrangements if they are not met. Purchasers must be aware of compensation claim procedures, and whether connection and uptime guarantees are calculated annually, quarterly or monthly and whether these are on a fixed or rolling basis. Protection
No information appearing on a public website should be classified (protectively marked). The level of protection provided by the ISP/hosting service site should be sufficient to ensure the continued integrity and availability of your website. The service provider should agree to regular and independent penetration testing to confirm the quality of the protection measures. Guidelines for access control and physical security should be sought through your Departmental Security Officer or equivalent responsible officer and checked against the ISP's procedures.

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